Heba

Accessibility Statement

We're committed to making Heba accessible to everyone. Our app and website are designed to be:

Easy to Use. You can adjust colors, contrast, and fonts using your device settings, zoom up to 300%, and navigate using keyboard or speech recognition.

Screen Reader Friendly. Most content can be accessed using screen readers, and we've made our text clear and simple to understand.

Fully Compliant. We meet WCAG 2.2 AA standards and regularly test our accessibility features.

Here to Help. Need our content in a different format like large print or audio? Just email hello@heba.care and we'll respond within 5 working days.

This accessibility statement applies to the Heba mobile application and website (heba.care).

Heba is run by Heba Care Ltd. We want as many people as possible to be able to use our app and website. This means you should be able to:

  • Change colours, contrast levels and fonts using device settings
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the app and website using a keyboard or speech recognition software
  • Listen to most of the content using a screen reader

We've also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

1. Feedback and Contact Information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact our support team at hello@heba.care.

If you need information from Heba in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you within 5 working days.

2. Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

3. Technical Information About Heba's Accessibility

Heba Care Ltd is committed to making its app and website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

4. Compliance Status

Heba has been tested against the Web Content Accessibility Guidelines WCAG. This website and our mobile application are fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

5. Preparation of This Accessibility Statement

This statement was prepared on October 21, 2024. It was last reviewed on November 14, 2024.

This app and website were last tested on October 15, 2024 against the WCAG 2.2 AA standard. The test was carried out by our internal development team using a combination of manual testing and automated tools.